Our team

We are a team of investigation specialists who adopt a systems, user and stakeholder-centred collaborative approach to our work.

Dr Laura Pickup
Portrait, Laura Pickup

Director

One of UK’s experts in applying the science of human factors to healthcare settings and whose 20 years’ experience is grounded in an academic background. She has significant expertise developing investigation models and research methods that are inclusive of all stakeholders.

Amber Sargent
Portrait, Amber Sargent

Director

Our international client lead and a specialist in investigations and service reviews. She has led significant investigations with a national safety investigation body into a wide variety of healthcare incidents, such as community mental health services and NHS 111 service during the COVID-19 pandemic.