Our team

We are a team of investigation specialists who adopt a systems, user and stakeholder-centred collaborative approach to our work.

Dr Laura Pickup

Director

One of UK’s experts in applying the science of human factors to healthcare settings and whose 20 years’ experience is grounded in an academic background. She has significant expertise developing investigation models and research methods that are inclusive of all stakeholders.

Kathryn Whitehill

Director

An expert in healthcare systems whose work is underpinned by her knowledge of public health, law and criminology. She has taken a leading role in a number of national investigations and has recently developed investigation models and governance systems for a national safety body.

Amber Sargent

Director

Our international client lead and a specialist in investigations and service reviews. She has led significant investigations with a national safety investigation body into a wide variety of healthcare incidents, such as community mental health services and NHS 111 service during the COVID-19 pandemic.